The Process

An orderly, transparent process is the basis of the parties’ trust. Here is the typical path from first contact to the resolution of the dispute.

Step 1 — Contact & introductory call

An initial call (usually free of charge) to understand the nature of the dispute, confirm the process is a good fit, and check for any conflict of interest.

Step 2 — Engagement agreement

Signing a mediation agreement or arbitration deed setting out the rules of the process, confidentiality, timetable and fees.

Step 3 — The sessions

Conducting the sessions — in person or online — giving each party an equal opportunity to present its case.

Step 4 — Conclusion

• In mediation: reaching an agreed settlement, which can be confirmed as a court judgment.
• In arbitration: issuing a reasoned, binding arbitral award.

Timelines & costs

Most matters conclude within [timeframe]. Fees are agreed in advance and transparently, on a [hourly / per-matter] basis. Describe your pricing policy here.