The Process
What a mediation or arbitration looks like — from first contact to a settlement or award, with full transparency on stages, timelines and costs.
An orderly, transparent process is the basis of the parties' trust. Here is the typical path from first contact to the resolution of the dispute.
- 1
Contact & introductory call
An initial call (usually free of charge) to understand the dispute, confirm the process is a good fit, and check for any conflict of interest.
- 2
Engagement agreement
Signing a mediation agreement or arbitration deed setting out the rules of the process, confidentiality, timetable and fees.
- 3
The sessions
Conducting the sessions — in person or online — giving each party an equal opportunity to present its case.
- 4
Conclusion
In mediation, an agreed settlement that can be confirmed as a court judgment; in arbitration, a reasoned, binding award.
Timelines & costs
Most matters conclude within weeks to a few months — significantly faster than court litigation. Fees are agreed in advance, transparently and by consent, based on the scope of the dispute and the number of sessions.